Note:

This calculator determines the **Customer Satisfaction Score (CSAT)**, based on the **Number of Satisfied Customers (S)** and **Total Responses (T)**.

What is the Use of Quality Qualifiers?

Quality qualifiers help businesses measure customer sentiment and service efficiency. They ensure that the collected feedback is categorized correctly and used to enhance customer experience. High CSAT scores indicate **excellent customer experience**, while low scores suggest **areas for improvement**.

How Quality Qualifiers Help:

• Identify gaps in **product or service quality**.
• Enhance **customer retention** by improving service.
• Pinpoint **key areas for improvement** based on real customer feedback.
• Ensure **continuous improvement** in customer support and product offerings.

Feedback Based on CSAT Score:

• 90% - 100% (Excellent): Customers are highly satisfied! Maintain this quality and continue engaging with your customers.
• 70% - 89% (Good): Customers are mostly happy, but there is room for improvement. Consider refining services and addressing common complaints.
• 50% - 69% (Needs Improvement): A significant portion of customers is dissatisfied. Look into customer concerns and improve response times.
• Below 50% (Poor): Urgent action needed! Customers are highly unsatisfied. Identify key issues, improve support, and act on feedback immediately.